SUPPORT

How to get help with FieldProof Log.

FieldProof Log has no account or in-app chat. Email the operator. This page is the App Store support URL.

Email

What to include

• Device model and iOS version.
• What you expected and what happened.
• The assignment size (roughly how many photos) and the export format you tried.
• Whether you were on the free trial or a paid subscription.

Do not send App Store passwords, payment details, or site photos unless you choose to. FieldProof Log does not interpret damage, cause, or liability from photos.

Common questions

Photos have no location. Location capture is optional and off until you allow it. With it off, observations record “Location unavailable.” Turn it on in iOS Settings → FieldProof Log → Location.

Dictation is not transcribing. Speech recognition needs Microphone and Speech permission and on-device support. Typed notes always work. This version does not record a fallback audio file.

What does the hash prove? Each original photo gets a SHA-256 fingerprint at capture so a recipient can confirm the file is unchanged. It does not confirm what the photo shows and does not establish legal validity.

Subscriptions and refunds

The subscription is billed by Apple. Restore purchases from the paywall in the app; restore uses your Apple ID purchase history, not a FieldProof account. Cancel or change the plan in your Apple ID subscription settings. Refund requests go through Apple; we cannot promise a store outcome.

Paid use is governed by Apple’s standard Licensed Application End User License Agreement.

Your records

There is no FieldProof cloud copy. Delete an assignment in the app, or delete the app, to remove app-managed records and photos. After a trial or subscription ends, those files stay on this device. Export is locked in limited mode until you restore or purchase. See the Privacy Policy.